There is a mechanism for your card issuer to reclaim money from the retailer’s bank where you do not get the goods or services you paid for, including if the company has gone out of business. This is called a chargeback.

Chargeback is not a legal right (unlike Section 75 below). You should address a chargeback claim to your debit or credit card issuer, which in turn will put in a request to the retailer’s bank. The process for managing these claims is determined by a set of rules from American Express, MasterCard or Visa. There are no guarantees your issuer will be able to recover the money through chargeback, but they will assess your claim fairly.